Terms & Conditions
We offer the finest terms in conditions in the market. When a customer purchases from Tibetan Salts the following terms and conditions are agreed upon.Shipping and Handling: All in-stock products ship the same day (order must be received before 2 PM P.S.T) through UPS. unless otherwise indicated. We do have wholesale orders and customers as well. Orders received on Holidays and Weekends will ship the following business day. Please allow 5-9 business days for shipping.
Return/Exchange Policy: All products carry a Life Time Guarantee. However, if you are not completely satisfied with your purchase, you may return any item within 60 days of purchase. We will be glad to make an exchange, issue a credit or refund. Refunds are processed by a refund check or issued via Pay Pal. All returns must include the original packaging. Customers are responsible for return shipping charges and all returns are subject to a 20% restocking fee. To begin the return/exchange process, please go to the contact us tab and send an email CS will begin the process.
In the event, an item is damaged during shipping or the customer receives a defective item; the customer will have the option of receiving a replacement product or a store credit. To begin the process of a defective /damaged product Tibetan Salt Lamps will need to be notified within 5 business days from arrival of the shipment. Please include a photo of the damaged or defective material for review. We do ask that you keep the damaged product until the claim is settled as the shipping company may want to inspect the damaged items. All claims are generally settled quickly with replacement product being shipped back within 14-25 days.
Wholesale and Importing Information: Tibetan Salt Lamps manufactures and imports all of our own products. We have opportunities for business owners looking to capitalize on the resale of our wonderful products and catalog. Please submit a support ticket using the above form The Same terms and conditions apply for our wholesale and import customers as well.
*Prices may change without notice. Please consult a Tibetan Salt Lamps associate or refer to the website for accurate price details.
Due to the Nature of the salt products no two lamps are ever the same Size, Weight and Shape. Therefore the color, hieght, shape and weight will vary.